Request Return Service

√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect and is still in new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
√ Over fifteen (15) calendar days of receiving a product if the product has a defect, and the return shipping cost must be covered by buyer.

Return Service will not be provided where

× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to Sihoo for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product。
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to Sihoo within seven (7) calendar days after Refund Service confirmation is sent from Sihoo.
× Other circumstances stated in this policy.